SERVICE
SERVICE
SERVICE
AGCO Service
No time for downtime
Every day, we work hard to support our customers.
We do so in many ways, especially through our AGCO Dealers who continuously invest in training, tools and support programs; keeping their technicians up to date with the technical knowledge and capabilities required to service the machines customers depend on.
Providing the high-tech tools needed to support our customers is part of our commitment to service. AGCO and its global network of dealers are continuously investing resources into state-of-the-art technical work tools that help deliver on our mission and our commitment to being true team players. Learn more about AGCO Parts and Service.
AGCO TECH CONNECT
AGCO Tech Connect is a suite of tools that help the Dealer Service Technician deliver superb customer service. It includes: a Pre-Delivery Inspection (PDI) tool; Support Center; and Knowledge Objects with streamlined search capability. Accessed through the AGCO dealer portal, Dealer Technicians benefit from functionality including:
- Partial serial number lookup
- Real-time notifications
- The capture of photographs and videos of issues directly from any mobile device - phone or tablet
PRE-DELIVERY INSPECTION (PDI)
Provides the dealer the ability to perform machine-specific delivery inspections using a laptop or mobile device. Tech Connect PDI will ensure that the machine has arrived in the expected condition free of any defects introduced during the manufacturing process and possible damage caused during transport. Tech Connect supports performing Pre-Delivery Inspections both online and offline when an Internet connection is not available, eliminating the need to print, process and re-enter data later.
SUPPORT CENTER
Tech Connect Support Center enables Dealer Technicians to quickly and easily create and submit incidents to AGCO using Tech Connect Web - or Tech Connect Mobile - for the support needed to get the job done. Mobile device support includes iOS and Android phones and tablets.
KNOWLEDGE OBJECTS
Tech Connect Knowledge Objects provides access to AGCO's knowledge database with a streamlined full-text search capability. Its key benefits include:
- Integrated knowledge lookup, eliminating the need to search through Knowledge Objects before submitting an incident
- Full-text Knowledge Object search
- Content filtering by brand, machine type, series, and/or model
- The capability to provide feedback at the Knowledge Object level
AGCO COMMITMENT TO PROVIDE MAINTENANCE, DIAGNOSTIC, AND REPAIR TOOLS TO END USERS IN US & CANADA
Learn more at http://www.R2RSolutions.org
AGCO, along with the Association of Equipment Manufacturers (AEM) and the Equipment Dealers Association (EDA), is dedicated to supporting farmers and their equipment needs. This includes the need to provide end users with information and tools to maintain, diagnose and repair their equipment.
Tech Connect Diagnostics (TCD) /Electronic Diagnostics Tools and Related Training
TCD is AGCO’s means to meet end customers’ needs in the US and Canada. TCD is a module in the AGCO Tech Connect suite that can be made available to customer end users to assist in maintaining, diagnosing and repairing their equipment.
TCD is a web-based application that is available as a rental package from an authorized dealer, in the US and Canada, who sells and services the particular brand being worked on. TCD provides electronic field diagnostic service tools, and training on how to use them. TCD will be available with the release of new model tractors and combines after January 1, 2021. Training material, including a quick-start guide and a comprehensive user guide, is embedded within TCD. In addition, users get electronic access to the equipment operator manual and service manual. Contact your local AGCO Dealer for more information.
Additional Resources Available from AGCO in US & Canada
Below is a list of additional resources provided by AGCO, in alignment with the Statement of Principles put forth by AEM & EDA, to provide maintenance, diagnostic, and repair tools to end users.
MANUALS (OPERATOR, PARTS, SERVICE)
Available for purchase by customers. To purchase, go to: www.AGCOPubs.com.
PRODUCT SERVICE DEMONSTRATIONS, TRAINING, SEMINARS, OR CLINICS
Available with the release of new model tractors and combines after January 1, 2021. Online Training is available with the rental of a Tech Connect Diagnostic package. Contact your local AGCO Dealer for rental and training information.
FLEET MANAGEMENT INFORMATION
Available with customer enrollment into AGCO Connect services. Visit your local dealer for more information.
ON-BOARD DIAGNOSTICS VIA DIAGNOSTICS PORT OR WIRELESS INTERFACE
Available with the release of new model tractors and combines after January 1, 2021.
Integrated machine diagnostics will be available through the machine interface (monitor/terminal) or Tech Connect Diagnostics through a dedicated diagnostic port. For more information, see Operator Manual, Service Manual, or Tech Connect Diagnostic quick start guide.
ADDITIONAL PUBLICATION AND INFORMATION ON SERVICE, PARTS, OPERATION AND SAFETY
Available from AGCOPubs.com: Hard-copy & digital versions of technical publications are available for US and Canada customers looking for current and legacy AGCO brands.
Available from AGCOpartsbooks.com: Digital platform for guest users to view AGCO Equipment parts books.
Available from your local AGCO Dealer: Repair Parts and Special Tools.
AGCO ACADEMY
AGCO GENUINECARE
